About Us
Building World Class MSPs
We’re on a mission to strengthen our nation’s economic engine by helping build world class MSPs.
We’re passionate about improving the daily lives of MSP employees and their clients by reducing friction, wasted motion, and churn. We make the world a more secure and better place by helping build world class MSP’s and walking alongside our clients each step of the way to accomplish all this together.
We believe mission focused businesses drive positive change in our world. We know we are changing the lives of those working for MSPs and the lives of clients served by those MSPs. And we’re also creating additional impact with our profits rewarding our own employees and creating resources for ministry and philanthropic endeavors. Learn more about our Impact
SCALING IMPACT, CHANGING LIVES
The software was originally developed for Jim Kennedy’s MSP.
Jim Kennedy has been an entrepreneur and business pioneer in computer and IT services for 30+ years.
There came a point in the growth of his MSP that he was stuck. His team was up against the same old problems over and over again and needed something outside the box to help them scale.
Together, they developed the powerful software that FITWare is today. With solutions to the largest problems they were facing, it transformed his company.
Jim’s once stalled MSP reached #50 on the MSP 501. Now, he and his team are on a mission to help others reach their full potential.
SEE WHAT’S POSSIBLE FOR YOUR COMPANY.
End of year monthly recurring revenue nearly doubled.
Jim’s MSP’s end of year monthly recurring revenue increased from $475,000 to $740,000+ in roughly six years, through 100% organic growth and despite a COVID-related loss of $72,000.
Drastically reduced client churn over the course of two years.
The number of clients retained each year increased dramatically, losing only five clients out of 300 in 2019 and 2020 combined.
Profitability increased while clients reported increased value
Effective Rates increased by 50% over a five-year period, with Customer Service Scores well above the norm.
Our Team
EVERYTHING WE DO IS AIMED AT MAKING WHAT YOU DO MORE DOABLE.
Angelo Spaziani
Director of Software Development
Jim Kennedy
Founder & Chief Strategy Officer
Nancy Toussaint
Accounting Manager
Romar Doinog
Associate Developer
Ron Grondin
UI Architect/Developer
Steve Martin
CEO
Todd Badillo
Director of Quality Assurance and Professional Services
Let nothing stand in your way.
1. FOCUS
With accurate, real-time data, you’ll know and address the most important problems first (often by automation) and investigate the root cause within a few clicks.
2. ALIGN
Reduce wasted time and increase customer satisfaction by getting all departments synchronized with optimized systems and incentives for follow-through.
3. GROW
With advanced capabilities, you can finally rise above the white noise of a saturated market, distinguish yourself for all the right reasons, win new business, and rake in ROI.
4. IMPRESS
Outpace competitors by providing top-level, seamless service that has the power to decrease your client turnover rate to nearly nothing.
OUR EASY-TO-USE TOOLS ARE APPLAUDED BY MANAGEMENT, END USERS, AND CLIENTS ALIKE.
FIT allows us to gain efficiencies, ranging from ensuring the right resources are used on the right issues – to the automation of proactively managing our existing client base with full insight into the profitability of that management. Automating annual CPI adjustments has been a game changer!
We use FIT to ensure that the security stake (on the 30,000 nodes we manage) are up to date and operational. FIT’s ability to help us go from the 30,000 foot level down to the one foot level in 1-2 clicks makes this work efficient and possible.
FIT tracks effective rates on all our clients every week and I love the accurate reports. Other software we’ve used, including internally, gave misleading info.