FITware
Features & Pricing
Transform your company
TAKE 3 MINUTES TO SEE HOW FITWARE CAN REVOLUTIONIZE HOW YOU WORK
PRODUCT FEATURES BY CATEGORY
Some functions can be mastered in a day, others will require process changes that can take more time. In every case, though, you’ll begin to reap immediate benefits.
Staff Motivation
Increase your team’s job satisfaction and productivity while increasing the company’s profits.
Streamline Staff Scheduling
Traditional calendar solutions are often clunky to use creating inefficient scheduling. FITware’s Tech Scheduling function, on the other hand, lets you quickly see anyone’s schedule by date, client, and service board.
Choose the Best Tech for the Job
Assigning a technician to a job outside his or her skillset results in repeat issues, decreased profitability, and employee frustration.
The Tech Skills function makes it easy to scan technician skills and their proficiency level to solve problems related to coordinating tickets. With the function, you can assign tickets better and keep your team happy, confident, and productive.
Customer Satisfaction
Collect and track accurate data that paves the way for a meticulous process and happier clients.
See Your Ticketing System with Clarity
Nothing infuriates customers (and kills profits) more than mishandled tickets. That’s why, our Ticket/Tech function helps you see your ticketing process with crystal clarity, allowing you to:
– Identify & address runaway tickets in real-time
– Drill down and identify root causes with ticket mishaps
– Continually improve your ticketing processes
You can enhance customer satisfaction (and protect profits) when issues are handled from start to finish by the fewest techs possible.
Reduce Ticket Response Time
As soon as a customer hits send on their ticket, the clock starts ticking. Skip the painful process of manually sorting tickets. The Company Pods function automates the ticket routing process by allowing each company to be assigned to a pod and each pod to be assigned to a service board.
Using the function, incoming tickets move automatically (within one minute) to the technical service board specifically configured for that client.
By quickly getting the correct tickets to the corresponding technical groups, the right team can respond in record time!
Streamlined Scalability
Manage teams seamlessly without all the excessive clicking around.
Easily Setup & Organize Teams
Each team within your company needs unique access and functionality. FITware’s Manage Board Teams and Team Manager functions allow leaders to easily:
– View all service board teams on one screen
– Quickly create a new team on a service board
– Limit user access to only what they need
– Automatically update boards as changes are required
This high-level function allows leaders to streamline team management and control, in real time, exactly who has access to what.
Optimize workload & measure team performance
Aligned and incentivized employees create greater efficiencies, which help eliminate typical MSP scaling problems. FITware allows customizable teams’ performance to be measured and directly connected to a bonus program – meaning strong outcomes can be rewarded. It promotes self directed and aligned groups that are all pulling in the same direction.
Increased Profitability
Easily see and manage client agreements, client contract profitability, and generate automatic quotes.
Proactively Renew Contracts
Never let another contract expire.
The Renewals Report function allows you see and organize all your agreements with an expiration date or anniversary date coming up in the next 90 days.
With this information, you’re equipped to provide a consistent, seamless renewal experience to your clients. They’ll be more likely to renew in a timely manner and you’ll never miss a payment.
View Real-Time Returns Per Service
Stop crossing your fingers, hoping each service is as profitable as it can be. The FITware Client Rates feature allows you to access accurate numbers about your return on each contract and client, in real-time.
Streamline Your Quote Process
Stop jeopardizing your scalability with a haphazard quote process. The Purchasing function standardizes the entire quoting process by:
– Automatically generating quotes
– Reducing quote errors and incomplete quote requests
– Quoting standardized equipment
Streamlining the purchasing process means you’ll save money, time, and keep your clients happy.
Pricing
With our “pay-for-what-you-need” model, you can customize the features your team will use now and add more as you grow.
Or for the best value we offer our All Inclusive Bundle which we highly recommend implementing for the maximum benefit.
Administration & Hosting
(Included in minimum $5/CW Manage member purchase) ?
Business Rules
Implementation Status
Report Settings
Tenant Management
User Management
Integrations
Financial/Strategic
(Bundle Price = $3.50/CW Manage member) ?
Client Rates
Won MRR by Month (Coming Soon)
Income vs. Activity (Coming Soon)
Utilization Report
RMM/Security
(Bundle Price = $10/CW Manage member) ?
RMM Compliance Overview
Anti-Malware Status
Backup Status
Patching Status
Computer Detail
Sales/Marketing
(Bundle Price = $5/CW Manage member) ?
Renewals Report
Won MRR by Month (coming soon)
Sales GO Board
Opportunity Forecast (coming soon)
Opportunity vs. Actual (coming soon)
Bonus Program
(Bundle Price = $10/CW Manage member) ?
Bonus Group Management
Bonus Report Add-on
9+ Performance Metrics
Reward Management
Hours Report
Tech Score Card
Individual View
Admin View
Client Portal
(Bundle Price = $20/CW Manage member) ?
Ticket Detail
Inventory & Renewals
Invoices
Client Recommendations
Network Health
User Contacts
Customer Satisfaction Score
Scheduling 1
(Bundle Price = $6/CW Manage member) ?
Tech Skills
Techs Per Ticket
Technician Schedule (coming soon)
Response Times (coming soon)
Scheduling 2
(Bundle Price = $2.50/CW Manage member) ?
Board Team Manager
Pod Management
Pod Compliance (coming soon)
Procurement
(Bundle Price = $5/CW Manage member) ?
Generate Quote
Manage Quote Bundles
Config List
Config Summary
Tech Performance
(Bundle Price = $6/CW Manage member) ?
Tech GO Board (coming soon)
Custom Reports and Custom Report Criteria
Timely Time Entry
Hours Program
All Inclusive Bundle
For the full FITware solution we offer an All Inclusive Bundle. This includes every function available, plus upcoming releases.
All Inclusive Base Price:
$60/Month/ConnectWise Member
User Count Discount
25 Users: 10% discount: $54/user
50 Users: 15% discount: $51/user
100 Users: 20% discount: $48/user
200 Users: 25% discount: $45/user
FITware functions are typically installed just a few at a time, and each can take weeks or months to fully integrate into your operations. In addition, some of our most impactful functions require other functions to be operational first (e.g. the Quarterly Bonus Program, Sales Go Board and the Client Portal all draw data from other functions).
Our FITware All Inclusive Bundle recognizes this incremental installation approach by offering a generous discount during the first year of implementation.
On Boarding Discount
1st 12-months: 50% discount
In addition, our All Inclusive Bundle includes 1hr of Professional Service for every ConnectWise member on your staff at contract signing. These hours can be used for software configuration or any other needs related to FITware during the first year.
Free Professional Services
Year 1: 1hr/user ($200 value)
And our agreements are Month to Month, meaning you can cancel at any time.