Stop Chasing Late Time Entries and Start Rewarding Accuracy
FITware’s Bonus Program motivates technicians to enter time as they work, creating consistent, accurate data across every client and technician. You’ll see exactly how productive your team is, where profit is gained or lost, and how to make better decisions all from verified, real-time entries.
Drive Higher EBITDA Without Burning Out Your Team
Drive Higher EBITDA Without Burning Out Your Team
Build a Culture of Accuracy and Accountability
Great teams don’t need more pressure, they need better systems. FITware replaces the frustration around time entry with a positive feedback loop that rewards consistency and transparency. When people feel recognized for doing the right thing, accuracy goes up, morale improves, and profit follows.
What you get (trial)
FITware Instance (Free for 12 Months)
Your own fully functional FITware environment, ready to connect to your PSA and start tracking performance
Adjustable to your standards and customize thresholds and metrics to match your service policies
Timely Time Entry Report
See exactly how late entries impact profit and how fast your team improves once incentives kick in
90-Day Performance Playbook
Step-by-step adoption plan to get measurable behavior change within your first quarter
Onboarding & Configuration Support
We’ll help set up your bonus rules, scoring, and dashboards so you’re up and running fast
Bonus Program Dashboard & Payout Report
Track points or dollars earned per tech, per month; fully transparent, auditable, and morale-boosting
How the Time Entry Incentive works
Ticket entry date/time saved → timer starts.
Our Timely Time Entry function compares the time that work was done against the time it was logged (you want time entered in real-time when accuracy is at its best).
15-minute baseline.
Entries logged more than 15 minutes after the initial time save are flagged as late (default – but you can change this variable to match your standard).
Custom rules.
Create different Bonus thresholds by employee type (remote vs. on-site, senior vs. junior, etc.).
Score + reward.
Engineers earn points or dollars for timely entries. Points/Dollars feed their real-time Bonus Report that powers payout decisions.
Monthly payouts & audit trail.
Clear, auditable reports show who earned what and why – great for transparency and morale.
Real Time reporting.
Managers see performance of all engineers and groups, and bonus participants see their results real time.
No credit card. No long-term commitment. Up to 1 year free.
Results you can expect
Accurate Documentation, Every Time
Get time entries logged in real time for clean, consistent records that power smarter billing and reporting
Accurate, timely documentation means faster responses, fewer disputes, and higher client satisfaction
True Profit Visibility
See accurate profitability by client, technician, or service line, finally know where you’re making (or losing) money
Sustainable Behavior Change
A repeatable bonus process that motivates consistency, builds accountability, and shows results within 90 days
Built for Modern MSPs Who Want Clarity, Accountability, and Growth
If you’re tired of guessing where the time, and profit, really goes, FITware is for you. Our Bonus Program helps MSP leaders gain complete visibility into team performance while rewarding the behaviors that drive profitability and client satisfaction.
No micromanagement. No spreadsheets. Just a smarter system that aligns your people, process, and profit.
Set Up Once. See Change Fast.
Launching the Bonus Program takes less than an hour. We’ll configure it around your existing ConnectWise data and customize time-entry standards to match your business. From day one, FITware automatically tracks, scores, and rewards accuracy, so you can focus on outcomes, not oversight. Simple, scalable, and proven to deliver measurable results within 90 days.
FAQ
Is this truly free?
Yes – the trial includes a free FITware instance for up to one year and full access to the Time Entry Performance & Bonus Program features during the trial.
How soon will I see change?
ou’ll see measurable improvement within 90 days; the program is designed to be fully effective after 3 months.
How long does setup take?
Most MSPs are up and running in a couple of hours. Our onboarding session walks you through Service Board, Members, and Service Time Entry configuration to ensure your data is clean and your rules align with your workflows. And how to set up your bonus groups to ensure your techs are bonused based on their workroles.
What needs to be configured for the Time Entry Performance Incentive to work?
The Timely Time Entry feature includes three distinct business rules that determine what data is included. Each rule has configurable fields that allow you to filter data in or out depending on what you want to measure. By default, data is filtered in - meaning all relevant entries are tracked unless specifically excluded.
- Service Board – Defines which tickets time entries are included in the Time Entry tracking.
- Members – Select which engineers or roles are included (you can include or exclude groups or members).
- Service Time Entry – Controls how and when time entries (not project based entries) are evaluated for timeliness. In addition, three additional metrics affect the calculations displayed in the Timely Time Entry report.
- Timely Time Entries: Classifies time entries as timely, early, or late.
- In-Progress Time Entries: Measures how timely the engineer is with changing the status of a ticket to a work in progress type status prior to them beginning their work
- Work In Progress Ticket Statuses: specifies which ticket statuses represent work in progress type statuses.