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Scale without friction

FrictionlessIT offers an integrated software solution (FITware) that overcomes the myriad of problems faced by both stalled and growing MSPs.

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Know your data

Confidently make data-driven decisions.
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Align your team

Pull in the same direction, without friction.

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Stand out in a crowd

Differentiate from your competitors.

Hit a wall?

DOING WHAT YOU’VE ALWAYS DONE IS RARELY SCALABLE.
MSPs already have most of the data needed to make informed decisions. But it’s stored in different applications, often of poor quality, and not available in useful form.

This can work in the early stages of companies but, as they grow, that approach often leads to recurring unforced errors, inefficient processes, poor process adherence and misaligned goals resulting in:

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Unnecessarily Stressed Employees
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Internal & External Churn
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Upset Clients
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Lost Profits
SCALING SHOULDN’T BE THIS HARD

FrictionlessIT makes it all easier.

MSPs struggles are typically not caused by major flaws but rather a hundred small disconnects that come from immature process, uniformed behaviors, and misaligned incentives. FITware smooths the path by automating processes and integrating data to makealigned, data-driven decisions across the entire organization to produce consistent, scalable, and exceptional customer service, without friction.

Solve problems that prevent growth.

ELIMINATE ERRORS & DISCONNECTS

 

AUTOMATE & TRACK​

See and manage leading
indicators of success.

ALIGN GOALS & IMPROVE BEHAVIORS

 

INCENTIVIZE & MOTIVATE

Review personalized, real-
time metrics to change behavior.

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DIFFERENTIATE TO GROW

 

WOW & RETAIN

Consistently excel to impress and
keep your clients for the long haul.

And best of all, you keep your current PSA and RMM.

FITware

Integrates seamlessly with your core applications.

FITware is the software my team and I originally built for my company that transformed us from a stalled MSP to #50 in the world.

– Jim Kennedy, Founder of FrictionlessIT

COMBAT APPLICATION BLOAT BY REPLACING YOUR CURRENT ONE-OFF SOLUTIONS.

All the solutions you need in one integrated program.

FITWARE OFTEN PAYS FOR ITSELF IN SOFTWARE COST SAVINGS ALONE.

FIT allows us to gain efficiencies, ranging from ensuring the right resources are used on the right issues – to the automation of proactively managing our existing client base with full insight into the profitability of that management. Automating annual CPI adjustments has been a game changer!

 

– John, Chief Revenue Officer, Mid Sized MSP
We use FIT to ensure that the security stake (on the 30,000 nodes we manage) are up to date and operational. FIT’s ability to help us go from the 30,000 foot level down to the one foot level in 1-2 clicks makes this work efficient and possible.

 

– Chris, CIO, large national MSP
THOSE THAT USE OUR PLATFORM TELL US:

“This is truly transformational”

SEE IT

You’ve got to see this powerhouse to grasp it fully, so start by browsing videos on functionality or request a customized demo with our team.

GET IT

Contact us! We’ll answer your questions and help you develop a customized adoption plan. Our professional integrators all come with extensive MSP experience and will walk with you each step of the way.

MASTER IT

As we help you incrementally solve each challenge or disconnect area you’ll will experience mastery over your business, marketplace differentiation, and new growth.  We’ve experienced it and we’re sure you can, too.

OUR PASSION IS TO IMPROVE THE DAILY LIVES OF YOUR PEOPLE & YOUR CLIENTS BY REDUCING FRICTION, WASTED MOTION, AND CHURN.

The world can be a more secure and better place with world-class MSP’s — we help create them.

NOT SURE HOW IT WOULD WORK FOR YOU?

Let’s take a look at some real world experience…

Born out of personal experience growing a successful MSP, FITware gives MSP managers real-time and accurate data to make the right decisions, with the right people, in the right time. Read some of Jim Kennedy’s articles to learn more.

How Operationalizing Quality is Critical for Operational Maturity

Why an Effective Bonus Program Matters
(Hint: employee satisfaction!)

How I Improved Client Satisfaction with an Outstanding MSP Client Portal

Unlike most products, FITware doesn’t just address one problem. It addresses most problems. We reduce application bloat, we don’t add to it.

And, good news! You don’t have to change your PSA or RMM.

You might still be wondering…

Isn’t one more piece of software adding to the problem?

Our intensely practical software was developed over 8-years in an MSP through daily interactions between staff and developers. They were aggressively attacking each challenge and disconnect, no matter how big small. FITware isn’t targeted at just one part of your business, it’s an integrated suite of solutions spanning your entire company both increasing your capabilities and replacing single focused tools you currently use.

 

What programs does FITware integrate with?

PSA – Connectwise Manage, RMM Kaseya & Connectwise Automate and numerous other utilities (e.g. Datto, Unitrends, various antivirus and malware apps, etc.). Other PSAs and RMMs will be integrated in the future.

What functional company areas does the software help?

By integrating, displaying, automating and reporting on data from your PSA and RMM and other apps we align goals and improve performance across your company. Specifically, performance is improved in Scheduling, Procurement, Tech Performance/Behaviors, Financial, Sales & Marketing, Scheduling/Service Delivery, MSP Security, Administration, and Reporting.

Can you share some practical examples?

Our software solves many challenges – here are just three examples:

Most MPSs dislike their client portal, are not happy with their tech bonus program, and struggle to effectively prepare for client visits and Quarterly Business Reviews.

FITWare provides a data rich and visually appealing Client Portal that showcases to your clients all that you do to keep them secure and operating efficiently.

Our Bonus Module allows you to group customize bonus metrics and provide realtime reporting throughout the bonus period to incentivize behaviors that drive quality and profitability. It includes tools to identify minimum, expected and exceeds thresholds by performance metric, and project the overall cost of the bonus program.

Our Sales Go Board provides a 360 view of a client – including financial metrics, performance metrics (e.g. response times, customer satisfaction, real time security related info/backup status/anti malware, client recommendations etc.), agreement/contract information.

How do I implement the software, and how long does it take?

The software is implemented incrementally. Our highly experienced team will help you prioritize the order in which solutions should be implemented. We’ll work with you to help configure, train on, and operationalize the software, and develop measures of success. Our Implementation Tracking Module shows the status of each function being implemented. Some functions can be implemented in a day, others may take weeks. While immediate results are seen when a function goes live the greatest impact is ultimately a company culture of proactive, disciplined excellence.

How much does it cost?

The software is extremely affordable and the reason why lies in our pricing philosophy. Single software solutions are expensive because they are only selling one solution – and the software becomes bloated with unused bells and whistles to justify the cost.

FrictionlessIT provides multiple integrated solutions in one suite, so we can charge less for each solution. We also believe in maximizing adoption, so we price our software on a per PSA member basis. This eliminates the burden of having of figuring out the minimum number of licensees you need to get by, or the awkward practice of sharing logins to stay cost effective.

You also only pay for functions that you impliment, ensuring a low cost of entry. In general one of our functions costs 33-50% of comparable solutions. Check out our pricing page to see our bundles, or call us for a custom quote.

HAVE ANOTHER QUESTION? LET’S TALK ABOUT IT.

IT’S TIME TO ELIMINATE FRICTION.

You know where you need to go. Let us help you get their faster.

FREE DOWNLOAD —

4 Data Points Most MSPs Aren’t Tracking and How This Data Drives Success

Get a closer look at our favorite data points to track, and how they can make all the difference to growing MSPs.