Frictionless Services Group

The Frictionless Services Group (FSG) delivers the integrated coaching, consulting, and operational transformation MSPs need to grow MRR predictably, improve EBITDA steadily, and build scalable, disciplined operations. Supported by the power of FITware, the FSG team will work with you to align your sales engine, service delivery, financial clarity, and culture around one unified system that produces measurable, repeatable results.

If you’re ready to unlock profitable growth and elevate your MSP to a high-performance organization, contact us today to request a personalized proposal.

FITware Configuration & Implementation

All FITware functions include extensive installation/configuration documentation for a self-service install. However, we strongly suggest that you use our Professional Services for the install to save significant time, to ensure a correct setup, and for excellent results from the start. Often we’ll have configuration suggestions for even better results.

Configuring ConnectWise for optimal results can be laborious and full of pitfalls. Most of our team have 10+ years’ experience and are experts in all things ConnectWise and MSP environments – including many of the most obscure but valuable capabilities.

We offer:

- A fixed installation fee per function
- An hourly rate, for use on an as-needed basis: $250/hr

Or to fully maximize your FITware investment:

- Retain one our Fractional Operational Maturity Officers (FOMO):
  - - Increments of 48, 96, 192 or 384 hrs/yr

Pre/Post MSP Acquisition and Merger Insights

FITware can gauge the maturity and operational strengths and weaknesses of acquisition targets prior to purchase, greatly improving the odds of ensuring a good match. This is ideal for VC/PE firms or MSP companies looking to acquire or merge MSPs.

In addition, FITware pulls critical post-acquisition reports to provide meaningful comparisons prior to integrating CW instances. This greatly speeds up the integration of new acquisitions into the acquiring company.

One-off Projects & Software Customizations

While FITware is extremely adaptable, you may have unique requirements or functionalities. We can evaluate these and then execute solutions as needed.