Learn how to grow operational maturity with a truly effective MSP bonus program today!
Streamline your QBR Prep with Faster Reporting
Creating a 360° client view for QBR is a daunting task, often taking hours depending on the size and activity of a specific client.
FITware provides a 360° client view – Real-time reporting instantly!
Current/past agreements and config renewals
Profitability: effective rates, payment history, credits, and billable/non-billable time.
Satisfaction: customer satisfaction scores, techs per ticket, response times by priority
Recommendations of any kind: past & upcoming projects, current inventory including OS, warranty status, & upgrades
Ticket information
Backup and security performance
A Brilliant Client Portal
Impress your clients and stand out in the marketplace
FITware’s Client Portal showcases your operational excellence, setting you apart from competitors, while the transparency of the data you display builds trust with your clients.
Clients easily see: network health, equipment inventory, license renewals, invoice and ticket details, time breakdowns, client recommendations, C-sat scores, user contacts, and their team info.
FITware’s customizable Client Portal allows data panels to be turned on or off universally, or by client – so you can expand functionality as your internal processes evolve.
Design an Effective Bonus Program
One that does more than just reward performance.
Align Goals
Align your team’s behavior with your MSP’s strategic goals.
Motivate Change
Reduce internal friction and drive measurable improvements.
Discover the Power of Behavior-Driven
Bonus Programs
Designed by an MSP that reached #50 on the MSP 501
Jim Kennedy’s early days of managing an MSP, he faced a major challenge: getting engineers to accurately document their billable hours. Despite multiple efforts, nothing seemed to work—until he implemented a bonus program. The results were immediate and transformative.
Ready to See Your
MSP’s Profitability Grow?
Unlock the full potential of your team with a bonus program that drives real results.
Learn how to simplify the process and create a program that works.
Reduce internal friction and missed opportunities for improvement.
Investing in Behavioral Change
Determining the right budget for a bonus program can be challenging. How much should you invest to see a return? How do you fund it without straining your financial resources?
Bonus Metrics Matter!
Typical
Standard Metrics
Standard Metrics are the traditional way to reward employees for meeting or exceeding specific performance thresholds. But how can you structure these metrics to truly motivate your team?
Collaborative
Team Metrics
Team Metrics encourage collaboration by rewarding groups when everyone hits their targets. Is this approach right for your team, and how can you implement it effectively?
Flexible
Multiplier Metrics
Multiplier Metrics add flexibility by adjusting bonuses based on additional performance criteria. How can this be used to maximize your program’s impact?
Key Elements of a Successful Bonus Program
1. Timeframe:
The Right Duration
for Maximum Impact
Through trial and error, we found the ideal length for a bonus period that keeps employees motivated while minimizing administrative burdens.
2. Metrics:
What Should You Reward?
Selecting the right metrics is crucial for aligning employee behavior with organizational goals. Learn which metrics truly drive performance and how to choose metrics that make a real impact.
3. Tailoring:
To Specific Roles
No one-size-fits-all bonus program exists. Different roles require different metrics and thresholds. And it’s totally possible to customize your program to fit every role in your MSP.
Continuous Improvement and Real-Time Visibility
A successful bonus program isn’t static;
A successful bonus program isn’t static; it evolves over time. When employees see their potential earnings and what they need to do to increase them, they’re more motivated to hit their targets. Learn about the best way to provide real-time visibility into performance.
Download our Free Guide
How to Launch an Effective MSP Bonus Program
FITware seamlessly integrates with ConnectWise and your RMM solutions.
